Refund policy

Reporting Window Damaged, incorrect, or missing items must be reported within [5 business days] of delivery.

Unopened Products Unopened products in original, resalable condition may be returned within [30 days] of purchase.

Final Sale Items Products with direct skin contact or any opened health/pharmaceutical item are final sale and cannot be returned, for hygiene and safety reasons.

Refund Processing Approved refunds are processed within 7–10 business days to the original payment method.

Return Authorization All returns require prior authorization. Contact us before sending any product back — unauthorized returns will not be credited.

Return Shipping The customer is responsible for return shipping costs, except where the return is due to our error (e.g., wrong item shipped, product damaged in transit).

Restocking Fee Returns not resulting from our error may be subject to a 15% restocking fee.